ServiceNow Business Analyst - Modern Workplace
Pontoon • Leeds, West Yorkshire • Posted June 13, 2026
About the Role
Job Opportunity: ServiceNow Business Analyst - Modern Workplace
Location: Leeds or Edinburgh (2 days per week onsite)
Contract: 12 months
Rate: £550 per day (umbrella)
Why This Role Matters:
Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize (email address removed) workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.
What You'll Do:
Shape Clear and Actionable Requirements:- Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs.
- Translate colleague and business needs into structured epics, features, and stories for SAFe teams, e...
Location: Leeds or Edinburgh (2 days per week onsite)
Contract: 12 months
Rate: £550 per day (umbrella)
Why This Role Matters:
Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize (email address removed) workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.
What You'll Do:
Shape Clear and Actionable Requirements:- Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs.
- Translate colleague and business needs into structured epics, features, and stories for SAFe teams, e...