ServiceNow BA Manager — ITSM & HRSD Leader

A leading consulting firm is seeking a Business Analyst Manager in Taguig to lead the analysis, design, and enhancement of ServiceNow solutions. The role requires a strategic mindset and at least 6 years of overall experience, including 3-4 years of hands-on ServiceNow experience. Responsibilities include managing stakeholder engagements, driving process design workshops, and translating requirements into technical specifications. The ideal candidate should possess a Bachelor’s degree, be CSA certified and have proven experience in ITSM, HRSD, and SPM modules.
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