ServiceNow BA
APN Consulting Inc • Chicago, Illinois, United States • Posted May 16, 2026
About the Role
ServiceNow BA
Chicago IL, Onsite
Video Interview
Requirements Gathering: Conduct workshops and interviews to gather, validate, and document requirements.
Documentation: Create user stories, functional specifications, process flows, and wireframes.
Process Optimization: Analyze current business processes, performing gap analyses against ServiceNow best practices.
Platform Configuration: Partner with developers to guide configuration and customization, specifically for ITIL processes.
Testing & Support: Collaborate with QA on test scenarios, lead User Acceptance Testing (UAT), and support go-live.
Stakeholder Management: Act as the liaison, managing expectations and advising on platform capabilities.
Required Skills and Qualifications
Experience: 2 5+ years in bus...
Chicago IL, Onsite
Video Interview
Requirements Gathering: Conduct workshops and interviews to gather, validate, and document requirements.
Documentation: Create user stories, functional specifications, process flows, and wireframes.
Process Optimization: Analyze current business processes, performing gap analyses against ServiceNow best practices.
Platform Configuration: Partner with developers to guide configuration and customization, specifically for ITIL processes.
Testing & Support: Collaborate with QA on test scenarios, lead User Acceptance Testing (UAT), and support go-live.
Stakeholder Management: Act as the liaison, managing expectations and advising on platform capabilities.
Required Skills and Qualifications
Experience: 2 5+ years in bus...