Service Technician

KEY PERFORMANCE AREAS

Business Development

• Maintain the company’s brand reputation and business ethos in a consistently professional manner.
• Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager.
• Complete and maintain a client call planner on a rolling four- to six-week cycle.
• Monitor sales performance and gross profit activities.

Customer Relationship Management

• Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts.
• Ensure staff training is conducted for all clients and that all related administrative requirements are comple...