Service Support Engineer

Position Summary

We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.

Role and Responsibilities

- 24x7 NOC monitoring of all DA services except for China

- Failure detection and alarm propagation for DA servers

- 24x7 NOC monitoring for service failure detection and propagation

- Enhance monitoring system for NOC operation

- Practical test with real device and system every two hours

-NOC monitoring reports (weekly / semi-annual / annual)

Skills and Qualifications

- Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)

- Familiar or have experience in ticketing or issue tracking system (JIRA)

- Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)

- Have experience in conducting functional testin...