Service Reliability Manager at Scotiabank

Lead service reliability initiatives at Scotiabank in Toronto. As a Senior Manager, leverage your expertise in problem management to elevate operational resilience and support capital markets.
Scotiabank is seeking a Senior Manager of Service Reliability to enhance reliability in capital markets operations. In this role, you will collaborate with teams to reduce incidents, enhance accountability, and drive continuous improvement. Your strategic insights will significantly impact operational readiness and overall service performance.
Key Responsibilities:
• Drive measurable reductions in production incidents
• Lead incident management and postmortem analyses
• Enhance accountability for corrective actions in technology
• Improve operational resilience proactively
• Present KPIs and risk narratives to leadership
Requirements:
• Over 10 years in reliability engineering or service management
• Proven leadership with offshore teams
• Deep knowledge of ITSM a...