Service Recovery Head
UOB • kuala lumpur, kuala lumpur • Posted June 18, 2026
About the Role
Responsibilities
- Monitoring: Continuously monitor banking systems for any issues or anomalies.
- Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
- Escalation: Escalate unresolved issues to higher‑level support or development teams.
- Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
- Documentation: Maintain detailed records of problems and solutions for future reference.
Change Management
- Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
- Implementation: Coordinate and oversee the implementation of changes.
Service Management
- SLA Compliance: Ensure that service level agreements (SLAs) are met.
- Reporting: Generate regular reports on system performance and incidents.