Service Quality & Training Lead

F. Hoffmann-La Roche AG in Buenos Aires is seeking a GPC Training & Service Quality Specialist to enhance service delivery through effective training and quality assurance processes. The role involves monitoring customer interactions ensuring compliance, while facilitating coaching sessions to elevate advisors’ soft skills and documentation standards.

The ideal candidate has an Associate Degree with at least 2 years in call center operations, specializing in training and quality management, fluent in English, and ready to adapt in a dynamic environment.