Core job responsibilities:
This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.Assist with instrument monitoring via dashboard visualization pla...