Service Manager

Pact Group • Palmerston North, Manawatu-Wanganui • Posted June 30, 2026

About the Role

The Opportunity

As a Service Manager, you will oversee a team of support workers across a variety services. You’ll ensure high-quality, person-centred support while driving service improvement and fostering a positive, high-performing team culture.

This is a role for someone who takes initiative, enjoys problem-solving, and is excited by the opportunity to shape services and grow professionally.

Key Responsibilities

  • Lead, coach, and develop a team of support workers to deliver exceptional community-based support.
  • Oversee multiple services, ensuring safe, effective, and person-centred practice.
  • Drive service development, quality improvement, and innovative approaches to support.
  • Build strong relationships with whānau, community partners, and external agencies.
  • Manage budgets, staffing, and operational planning to ensure sustainable service delivery.
  • Monitor service outcomes and ensure compliance w...