About the Role
Main Task:
Overseeing after-sales service by analyzing and addressing customer complaints to provide effective solutionsSupervising and ensuring that planning and targets are met as scheduledEnsuring all supervised work units comply with established proceduresResolving issues related to unit repairs for customers and coordinating with relevant partiesSupervising, advising, and guiding subordinates to meet procedural and quality standardsCoordinating and monitoring warranty costs to ensure performance aligns with company targetsMaking decisions on customer complaints and managing thar resolution to ensure customer satisfaction and timely product deliveryProviding necessary equipment and measuring toots to support after-sales service activitiesAnalyzing customer complaints to enhance internal processes and advising customers accordinglyDesigning and...