Service Manager II

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Job Summary The Service Manager is responsible for ensuring the reliable delivery of services within the Customer Success function, with a strong focus on infrastructure and data center services. This role ensures services are delivered in line with contractual service level agreements (SLAs), regulatory requirements, and internal governance standards. The Service Manager supports operational excellence by coordinating service communications, facilitating operat...