Service Management Consultant

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We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end‑to‑end service lifecycle.

Responsibilities

• Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
• Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
• Performing audits and maturity assessments of Service Management and other digital capabilities.
• Design and lead workshops either face‑to‑face or virtually and conducting assessments across all levels of the client’s business.
• Perfo...