SERVICE LEVEL MANAGER

Virtual Weekend Hiring Drive | 4th July

Looking for your next career opportunity? Join our Virtual Weekend Hiring Drive on 4th July and explore exciting opportunities with us.

Please find the Job Description below. If your skills and experience match the requirement, we'd love to connect with you!

📅 Interview Date: 4th July

📍 Mode: Virtual

Job Description:

The Service Level Manager (SLM) is responsible for managing, monitoring, analyzing, and reporting on contractual Service Level Agreements (SLAs), Customer Service Levels (CSLs), and key operational metrics. The role ensures SLA & CSL compliance, manages governance reporting, coordinates with internal and external stakeholders, supports audits, and drives continuous improvement in service performance.

This role interfaces with Service Delivery Managers, Process Ow...