Service Excellence/Feedback Management Executive ($3.5-5k) [Healthcare] #HCYT
RECRUIT EXPRESS PTE LTD • singapore, singapore • Posted July 09, 2026
About the Role
Job Responsibilities
- Support the day-to-day operations of patient services and ensure smooth service delivery.
- Coordinate patient admissions, appointments, medical transfers, and patient liaison services.
- Review and improve work processes to enhance operational efficiency and service quality.
- Handle service feedback, investigate incidents, and coordinate resolution of service-related issues.
- Prepare written responses to feedback and complaints when required.
- Prepare operational reports and maintain accurate records and documentation.
- Support departmental and hospital-wide projects, meetings, and operational initiatives.
- Provide guidance, training, and support to team members.
- Bachelor's Degree in any discipline.
- Minimum 2 years of experience in healthcare, hospitality, aviation, customer service, or other service-oriented industries.
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