About the Role
Job Profile Name:
On-Site Service Engineers - AI Data Center
Job Code:
D00500
Job Profile Summary:
On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. OSEs are responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service. The OSE role is vital for delivering Dell's commitment to excellence in field services, especially in high-impact enterprise environments. This common OSE con...