Service Desk Transformation Lead: AI/Automation & GenAI

A consulting firm in the Philippines is seeking an experienced Service Desk Transformation Consultant to enhance their operations through process optimization and technology integration. The role involves leading transformation roadmaps, designing automation solutions, and effectively communicating AI concepts to various stakeholders. Ideal candidates will have extensive IT Service Desk experience, strong consulting expertise, and familiarity with emerging technologies like Generative AI and Machine Learning. Flexible work hours and a hybrid setup may apply.
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