Service Desk Technician

Curium Live Forward • Paris, Île-de-France • Posted July 14, 2026

About the Role

Summary of Position

Serve as the first point of contact for Curium employees and partners worldwide, providing timely, high-quality technical assistance through the Global Service Desk. Log, diagnose, resolve and/or escalate incidents and service requests in line with agreed SLAs, while contributing to knowledge and continuous service improvement.

Essential Functions

  • Provide first-line support via Freshservice, phone, chat and email; ensure accurate ticket creation and lifecycle updates.

  • Troubleshoot and resolve incidents related to end-user devices, operating systems, Microsoft , collaboration tools and approved business applications.

  • Fulfil service requests (software installation/configuration, access requests, equipment requests) following standard procedures and security policies.

  • Support user onboarding/offboarding: account setup coordination, workstation readiness, and user guidance on c...