Service Desk Team Lead - Drive SLA Excellence & Team Growth

A leading global service provider in Madrid is seeking a Service Desk Team lead to lead a dedicated team of service desk professionals. The role will involve enhancing service delivery, managing customer relationships, and ensuring adherence to best practices in incident management. Ideal candidates will have a high school diploma, IT-related studies or experience, and a strong background in managing service desk operations. The role promises an engaging team environment focused on continuous improvement and exceptional service standards.
#J-18808-Ljbffr