Service Desk, Subject Matter Expert
5100 Kyndryl Solutions Private Limited • Bengaluru, Karnataka • Posted June 12, 2026
About the Role
Description
A subject matter expert in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360-degree feedback, gain buy-in from appropriate stakeholders, and manage the implementation plans required to realize the improvements identified. to drive agile practices & projects.
Responsibilities