Service Desk

Our client, a leading organization in public service support, is seeking a Service Desk professional to join their dedicated team. As a Service Desk team member, you will be instrumental in providing essential technical assistance and customer support to ensure seamless operations for the IHSS Program. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a collaborative spirit, aligning well with the organization’s mission to serve and support the community effectively.

**Job Title:** Service Desk

**Location:** Rancho Cordova, California

**Pay Range:** $19.50 per hour

**What's the Job?**

+ Assist callers with registration for the Telephonic Timesheet System and website
+ Guide users through password resets and troubleshooting basic technical issues
+ Support claims submissions, direct deposit setup, and garnishment status inquiries
+ Respond to general questions regarding timesheets,...