Service Desk Lead

Posted Thursday, July 2, 2026 at 10:00 AM

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

We develop, own and manage rental apartments; develop condominium homes; and develop, acquire and manage industrial and office properties. Since 1989, we’ve grown to over $6.6 billion in assets under control.

Position Summary

The Service Desk Lead directly leads Concert's Service Desk Analysts and is responsible for the quality, consistency and continuous improvement of day-to-day IT service delivery. The role owns the day-to-day execution, team discipline, escalation qual...