Service Desk Engineer

SOURCEO PTE. LTD. • singapore, singapore • Posted June 14, 2026
About the Role

            Key Responsibilities Provide first- and second-level technical support for hardware, software, and network-related issues. 
Respond to and resolve IT service requests within established service level agreements (SLAs). 
Install, configure, maintain, and troubleshoot desktop systems, laptops, printers, and peripheral devices. 
Monitor and ensure security software, antivirus solutions, and system updates are deployed and maintained. 
Maintain accurate inventories of IT hardware, software licenses, and technology resources. 
Support remote users and branch offices by diagnosing and resolving technical issues remotely. 
Create, update, and close service tickets, ensuring all incidents and requests are properly documented. 
Prepare detailed resolution notes and maintain records for future reference and knowledge sharing. 
Develop and update IT documentation, standard operating procedures (SOPs), and knowledge bas...
        