Service Desk Engineer

Overview

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

At OryxAlign, we believe in empowering our people to thrive. We're committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth-oriented workplace. If you're looking for a role where your technical skills and customer-first mindset can shine, we'd love to hear from you.

Responsibilities

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently, ensuring regular client updates.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
• Maintaining and updating client knowledge base documentation.
• Supporting colleagues ac...