Service Desk Analyst
Cox Automotive ⢠United Kingdom, England ⢠Posted June 28, 2026
About the Role
Service Desk Analyst
đ Hybrid – Leeds Head Office
Are you passionate about technology and delivering exceptional customer service? Looking to kick-start or grow your career in IT? Join our dynamic Technology team and become a key part of delivering outstanding support across the business.
We’re looking for a Service Desk Analyst who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping others.
What You’ll Be Doing
As a Service Desk Analyst, you’ll be the first point of contact for IT support, ensuring a smooth and professional experience for all users.
- Provide friendly, professional support for IT incidents and service requests
- Diagnose and resolve issues at first point of contact wherever possible
- Escalate more complex problems to specialist teams
- Take ownership of tickets through to reso...