Service Desk Analyst

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role

In this role you will act as the first point of contact for incidents and service requests via multiple contact methods. You will diagnose and resolve incidents wherever possible and pass any that cannot be resolved at first contact to the 2nd Line NOC team. You will strive to achieve high service standards by following quality guidelines and delivering an excellent customer experience.

About the Team

Our Network Operations Centres are...