Service Desk Analyst
Jackson Hogg Ltd • Newcastle Helix, Tyne & Wear • Posted June 08, 2026
About the Role
Service Desk Analyst (x2)
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
* Cont...
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
* Cont...