Service Desk Analyst

Role Overview

The Service Desk Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top‑tier support to employees.

What You Will Do

Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues. Offer remote IT support and coordinate with third‑party service providers when needed.

Why It Might Be a Fit

The ideal candidate will be a strong team player, demonstrating excellent communication and interpersonal skills, while also taking the initiative to tackle challenges creatively and effectively.

Requirements

• College diploma or university degree in a relevant IT field
• 2-3 years IT support in a multi‑site environment
• Strong technical knowledge of Microsoft Windows (Office 36...