Service Desk Analyst

Service Desk Analyst

IT | Permanent full-time

Due to continued growth within our organization, Brightwater is seeking a Service Desk Analyst to join our caring team! Become a vital team member that ensures the timely delivery of IT support throughout our wider business, minimising downtime and maximising productivity. 

Ker responsibilities:

• Providing IT support to users and solving non-complex problems
• Responding to enquiries from various sources to in a customer-focused manner to ensure that the customer issue/ request is resolved in a timely manner
• Supporting the set-up activities of computers, printers, multifunction devices,  smartphones, tablets and other IT systems using documented patters and procedures
• Creating and maintaining support documentation using approved templates to assist others in restoring services

If this sounds like you, Brightwater o...