Service Desk Analyst

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

• Provide first line support for all hardware, software and network issues.

• Monitor production systems and provide accurate and professional communication to the business during system outages.

• Troubleshoot problems to determine...