Service Desk Analyst

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• Auckland Location
• PR/Citizens Only
• Level 1 Service Desk skills

This role provides primary Service Desk support that includes:

Incident Management

• Incident detection and recording
• Classification of all incidents and 1st / 2nd level support
• 1st / 2nd level investigation and diagnosis
• 1st / 2nd level Resolution and Recovery
• Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
• Incident closure

Responsibilities and Accountabilities

Ke...