Service Desk Analyst
Insight Global • Akron, OH • Posted June 04, 2026
About the Role
Job Description
Insight Global is looking for a Help Desk Technician to support one of our top clients at Parker Hannifin. This individual will be responsible for providing end-user technical support in a fast-paced enterprise environment. Approximately 80% of the role will focus on ticket-based support, while the remaining 20% will involve hands-on deskside support.
Daily responsibilities include troubleshooting hardware and software issues, managing tickets through ServiceNow, assisting with machine imaging, onboarding new hires, installing and configuring software, and supporting Active Directory-related requests. This person will work standard business hours (8:00 AM – 5:00 PM) and play a key role in ensuring a smooth IT experience for internal employees. This role is roughly 20hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative acti...
Insight Global is looking for a Help Desk Technician to support one of our top clients at Parker Hannifin. This individual will be responsible for providing end-user technical support in a fast-paced enterprise environment. Approximately 80% of the role will focus on ticket-based support, while the remaining 20% will involve hands-on deskside support.
Daily responsibilities include troubleshooting hardware and software issues, managing tickets through ServiceNow, assisting with machine imaging, onboarding new hires, installing and configuring software, and supporting Active Directory-related requests. This person will work standard business hours (8:00 AM – 5:00 PM) and play a key role in ensuring a smooth IT experience for internal employees. This role is roughly 20hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative acti...