Service Desk Agent

About the role

We are recruiting a Service Desk Agent to join our Technology team. This role supports the delivery of ICT services across the organisation and plays a key part in keeping day‑to‑day operations running. You will be the first point of contact for ICT support. You will handle incidents and service requests, identify the cause of issues, and work towards a clear resolution. The role requires a structured approach, good judgement, and the ability to manage a steady flow of work. The position suits someone who is comfortable working in a live service environment, can stay focused under pressure, and is able to make decisions about when to resolve and when to escalate.

What You Will Do

You will provide first line support across a wide range of ICT services, including:

• Logging and managing incidents and service requests.
• Diagnosing faults and resolving issues where possible.
• Escalating unresolved issues to the ...