Service Desk Administrator

Job Description

• Location: Birstall/Wakefield
• Contract Type: Permanent, Full Time
• Working Pattern: 8.5hr shifts incl 1 hr lunch, scheduled between 7am and 7pm, Monday to Friday.
• Security Clearance Required: Applicants must have lived in the UK for 5 or more years to be eligible.

The Service Desk Administrator supports the effective operation of the Service Desk by ensuring accurate management of IT assets (laptops, mobile phones, tablets, and peripherals) and providing administrative and operational support. The role ensures data integrity for reporting and invoicing, while helping to maintain service performance by supporting incident and request management and working with internal teams and suppliers to meet agreed service levels.

What You’ll Be Doing

• High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently a...