Job Description
1. Service Design & Continuous Improvement (70%)
Monitor and evaluate the quality of products and services after Service Design validation.Analyze customer feedback (Voice of Customer) and service performance data to identify improvement opportunities.Drive continuous improvement initiatives to enhance overall service quality and customer experience.Collaborate with cross-functional teams to redesign and improve service processes.Participate in UX/UI design discussions for applications and websites to ensure user-friendly, intuitive, and positive customer experiences.2. Customer Satisfaction Survey & Insights (30%)
Prepare and validate customer databases prior to survey execution to ensure data accuracy and reliability (focusing on validated services).Analyze survey results and translate data into actionable insights.Identify trends, pain points, and opportu...