Service Delivery /Technical Account Manager (Mandarin and English Support) - Singapore

The Technical Service Account Manager (TSAM) will act as the primary point of contact for post-deployment service support, overseeing solution performance monitoring, customer relationship management, service quality assurance, and technical issue coordination. This role combines strong technical knowledge with customer success management capabilities, serving as a critical bridge between internal delivery teams and client operations.

Key Responsibilities

Post-Deployment Service Performance Management

• System Monitoring & Optimization: Continuously monitor system performance after go-live, identify deviations, and coordinate corrective actions to ensure long-term system stability and efficiency.
• Incident Response & Issue Handling: Act as the primary technical contact on-site, coordinating internal and external teams to resolve issues quickly and minimize downtime.
• Root Cause Analysis & Closure: Lead the investigation of major i...