Service Delivery Manager

Job Description: Service Delivery Manager – Data Center & Cabling (Managed Services – Banking Customer)

Company: Black Box Network Services

Location: [Insert Location]

Reports to: AVP Service Delivery & Ops

Client: Global Banking / Financial Institution

Employment Type: Full-time | On-site / Hybrid

Job Summary:

Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.

Key Responsibilities: