Service Delivery Manager, Operational Security, Asia Pacific

Control Risks • singapore, singapore • Posted July 06, 2026

About the Role

The Service Delivery Manager will be responsible for overseeing the successful delivery of services for a large regional Asia Pacific client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Responsibilities Client Relationship Management
  • Build and nurture strong relationships with clients.
  • Conduct regular meetings to understand client needs and expectations.
  • Act as the primary point of contact for addressing client concerns and inquiries.
Service Delivery Oversight
  • Develop, implement, and optimize service delivery processes and procedures.
  • Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
  • Identify opportunities for process improvement and efficiency.
Team Ma...