Service Delivery Manager

Lenovo • Mumbai, Maharashtra • Posted June 18, 2026

About the Role

Description and Requirements

Role Description –

An IT Service Delivery Manager is responsible for ensuring that IT services are delivered to business users and customers effectively, efficiently, and in line with agreed service levels. The role acts as a bridge between business stakeholders, customers, IT operations teams, vendors, and support functions to ensure high-quality service delivery and continuous improvement.

Job responsibilities.

  • Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support.
  • Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management.
  • Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms.
  • User satisfaction surveys & feedback and plan for deviations or corrective action.
  • Ensure Wing to Wing resolution of incidents w...