Service Delivery Manager

Job Description:

• Client Relationship Management:
• Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
• Service Level Agreement (SLA) Management:
• Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
• Team Leadership:
• Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
• Performance Monitoring:
• Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
• Issue Resolution:
• Managing escalations, investigating service disruptions, and coordin...