Service Delivery Manager

Hitachi Solutions • London, England • Posted June 15, 2026

About the Role

Job Description

We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.

Main Responsibilities:

  • Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
  • Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
  • Maintain high customer satisfaction ratings.
  • Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
  • Maintain operational accountab...