Service Delivery Manager - IBM - DB2 / EAI
Maplesoft Group, an SEB Company • toronto, on • Posted June 12, 2026
About the Role
Job Title: Service Delivery Manager - IBM - DB2 / EAI
Location: On-site in Toronto, London (ON), or Winnipeg (MB)
Federal Government Clearance Level Required: None
Vacancy Type: New Position
About Us Maplesoft Group is currently seeking an on‑site Service Delivery Manager - IBM - DB2 / EAI for our client. This role is on‑site full‑time in any of the following cities: Toronto, London (ON) or Winnipeg (MB).
This role requires onsite presence 5 days/week due to operational and stakeholder engagement requirements.
Position Summary The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape.
The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business‑critical enterprise systems, while acting as the primary interface between delivery teams and clie...
Location: On-site in Toronto, London (ON), or Winnipeg (MB)
Federal Government Clearance Level Required: None
Vacancy Type: New Position
About Us Maplesoft Group is currently seeking an on‑site Service Delivery Manager - IBM - DB2 / EAI for our client. This role is on‑site full‑time in any of the following cities: Toronto, London (ON) or Winnipeg (MB).
This role requires onsite presence 5 days/week due to operational and stakeholder engagement requirements.
Position Summary The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape.
The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business‑critical enterprise systems, while acting as the primary interface between delivery teams and clie...