Service Delivery Manager for Global Engineering
Franklin Fitch • montreal (administrative region), qc • Posted June 27, 2026
About the Role
Join a dynamic global engineering business as a Service Delivery Manager in Montreal. You’ll oversee service operations, ensuring high SLA and KPI performance in a hybrid setting.
This pivotal role blends service management and stakeholder engagement, requiring a proactive mindset. You will be responsible for maintaining client relationships, ensuring that service quality meets contractual expectations. Collaborating closely with a tight-knit team, you will chair monthly reviews and work on continual service improvement initiatives while managing incidents effectively.
Key Responsibilities:
• Ensure compliance with SLAs and KPIs
• Lead monthly service review meetings
• Address escalations with the Major Incident Manager
• Maintain and improve the CSI register
• Foster trusted relationships with client stakeholders
Requirements:
• Strong ITIL knowledge preferred
• Background in service delivery or IT operations
• Experience in an MSP or outsourced IT env...
This pivotal role blends service management and stakeholder engagement, requiring a proactive mindset. You will be responsible for maintaining client relationships, ensuring that service quality meets contractual expectations. Collaborating closely with a tight-knit team, you will chair monthly reviews and work on continual service improvement initiatives while managing incidents effectively.
Key Responsibilities:
• Ensure compliance with SLAs and KPIs
• Lead monthly service review meetings
• Address escalations with the Major Incident Manager
• Maintain and improve the CSI register
• Foster trusted relationships with client stakeholders
Requirements:
• Strong ITIL knowledge preferred
• Background in service delivery or IT operations
• Experience in an MSP or outsourced IT env...