Service Delivery Manager - Collections Account

Cognizant • cebu city, central visayas • Posted June 12, 2026

About the Role

  • Hold full accountability for end-to-end delivery performance of one or more collections programs, encompassing operational KPIs, quality, compliance, headcount, and financial outcomes.
  • Own full program P&L responsibility, including FTE management, revenue recognition, attrition costs, overtime expenditure, and profitability targets aligned with Cognizant’s commercial objectives.
  • Ensure full contract compliance by meeting delivery obligations and proactively identifying risks to commercial commitments.
  • Serve as Cognizant’s executive point of contact for clients, owning senior-level relationships up to Heads of Collections and equivalent stakeholders.
  • Lead all client governance forums, including Weekly Operations Reviews, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Executive Steering Committees.
  • Manage contract renewals, SLA renegotiations, and commercial change requests in close coordination with Account...