Service Delivery Manager – Banking & Financial Services

What success looks like in this role:

Unisys is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of critical IT services for key banking and financial services clients. This is a high-impact role responsible for ensuring service excellence, operational stability, and client satisfaction within complex, regulated environments.

You will be a Delivery Enablement Manager for our core banking solution, managing a mixed skill team to deliver new product features on time, to budget and to the required quality. You will be liaising with a wide range of stakeholders to do this including the development Scrum teams, client delivery managers, and senior management at both Unisys and clients. A key aspect of the role will also be to proactively improve the processes, tooling and technology used by the development team.

Key Responsibilities