Service Delivery Manager

Service Delivery Manager

Location: Sydney (2 days per week in office)
Salary: $160,000-$170,000 + super
Direct reports: 4 

About the Role: 
A growing banking business is building out its Sydney service delivery capability alongside its established Perth team, and is looking for a Service Delivery Manager to lead the function locally. You’ll take ownership of BAU across all systems and lead a team of four covering service delivery, service operations and graduates.

This is a hands-on leadership role where you’ll be the senior escalation point for production issues, drive service improvement, manage key vendor relationships (including Temenos), and shape how the Sydney team operates day to day.

What you’ll be doing

• Leading a team of four, with a focus on coaching, performance and capability uplift
• Owning end-to-end BAU service deliv...