Service Delivery Manager - 06232026 - PTSDM - PW

Key Responsibilities

• Manage the end-to-end delivery of broadband, Ethernet, and connectivity orders from receipt through to successful customer handover.
• Process and coordinate service orders with telecommunications suppliers and carriers.
• Track order progress and ensure timely completion of installations, upgrades, and service activations.
• Provide regular updates to customers regarding order status, milestones, and expected delivery timelines.
• Liaise with suppliers, internal teams, and customers to resolve order-related issues and maintain service quality.
• Maintain accurate records of orders, communications, and service delivery activities within company systems.
• Monitor delivery performance and ensure all orders are processed in accordance with agreed service levels.
• Support the wider Service Delivery team with administrative and operational tasks as required.