SERVICE ADVISOR

Job Summary:

The Service Advisor serves as the primary liaison between customers and the service department, ensuring accurate assessment of customer concerns and proper coordination of vehicle repair and maintenance services. This role focuses on delivering excellent customer experience, maintaining clear communication, and ensuring efficient service operations while upholding dealership standards.

Key Responsibilities:

• Customer Assistance and Service Consultation
  • Greet customers professionally and accurately identify vehicle concerns and service requirements.
  • Provide clear explanations of recommended services, repair procedures, and timelines.
  • Maintain a customer-focused approach to ensure satisfaction and build long-term relationships.
• Work Order Preparation and Coordination
  • Prepare service repair orders and ensure accuracy of vehicle details and ...