Service advisor

Company: Tuning Fork Pty Ltd t/a Linex Lynnwood

Reporting To: Workshop Manager

Availability: Immediate Position Overview

To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.

Customer Reception & Requirement Analysis Greet customers promptly and professionally Listen actively to customer concerns and vehicle issues Ask diagnostic questions to clarify symptoms Service Consultation & Repair Explanation Review inspection findings with technicians Translate technical issues into customer-friendly language Cost Estimation & Authorization Prepare detailed cost estimates (parts, labor, taxes) Obtain written or digital authorization before work starts Job Card Management & Workshop Coordination Open job cards...