Service Advisor (Cheras, Old Klang Road, Padang Jawa, Glenmarie)

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Customer service experience is an added advantage.
• Able to communicate effectively and clearly to customers and the servicing team.
• Able to write effectively and clearly to customers and the servicing team.

Responsibilities

• Greeting customers and helping them determine repairs and relevant costs.
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Overseeing and managing the service centers scheduling and workflow.
• Inf...